Our POLICIES

POLICY FOR CHILDREN
Our facility is not safe for free running children. While at Core for their services, we suggest children remain at arms length of Parents/Caretakers at all times. Due to having a full time Masseuse/Body Therapist booked with clients here on the premises, and for your child(ren)’s safety, as well as to ensure that you receive the full “Core experience” during your own reservation, please arrange care for your child(ren) during your treatment.


LARGE BOOKING POLICY
Any booking requiring more than 2.5 hours (color corrections, extensions) – OR – Any booking of more than $250.00, – And – Any booking for parties of 3 or more (wedding day booking, pedi party)

- We need to have a credit card number on file.
- If you don’t have a credit card, 50% of the total cost is required as a deposit – made same day of booking.
- We require minimum 48 hours notice for any changes or cancellation.
- No-shows or cancellations without 48 hours notice will result in 50% of the cost of the cancelled service being debited through the credit card, or subtracted from the deposit.
- We apologize for any inconvenience – this is to avoid any service providers’ time being reserved for someone who doesn’t show up – costing valuable time that could have been otherwise booked.


GUARANTEE POLICY
Core Salon and Spa guarantees all their services for a seven (7) day period – beginning the day after your service is completed. Our goal is to provide “WOW” experiences for each and every client. We encourage you to ensure you communicate clearly with your service provider through a thorough consultation. If for any reason you are not happy with your service, YOU MUST LET US KNOW WITHIN SEVEN DAYS. As a result, we will re-book you back in for a correction appointment at a convenient time, at no charge. We feel this is ample time to discover any issues or concerns with your service. Unfortunately, if your feedback is after this seven day period we will indeed be happy to do our best to correct any issues, but will have to charge regular fees for this extra time and added service. We appreciate your business so very much, and are thankful for your understanding of this policy.

CANCELLATION / NO SHOW / LATE
We understand that unanticipated events happen occasionally in everyone’s life. As it is our desire to be effective and fair to all clients, the following policies are honoured:

Cancellation:

Twenty-four(24) hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you have been unable to give us 24 hours advance notice for cancellations for three (3) times or more, we will require you to pay in advance for any future reservations. If appointment was booked less than 24 hrs before the service was to start, the policy still applies and therefore any cancellations after the booking was originally made/confirmed would count as a legit cancellation. If you cancel and rebook less than 24 hrs in the future, we will fore-go the Cancellation policy in this case. Out of respect for your technician, and other clients who have been attempting to book a reservation, please make every effort to follow-through on your booked appointments.

No-Shows:
Any client who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. Three (3) “No Shows” will result in you being required to pay in advance for any future reservations. Out of respect for your technician, please be cognizant of your scheduled appointments and put personal reminders in place.

Late Arrivals
If you arrive late, and the technician feels they can accommodate, they may perform a shortened service in an effort to fulfill your anticipated booking and also to stay on time with their remaining scheduled day. Full price will be charged none-the-less. On the other hand, a reschedule of your reservation may be required. Out of respect and consideration to your technician and other customers’ reserved time, please plan accordingly and be sure to arrive on time.


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